Luxador Online Store Terms of Use
Sales Terms
“LUXADOR” is a registered trademark of Luxador Eesti OÜ.
Luxador Eesti OÜ, reg. nr. 11182205
a/a EE711010220260150227
- AVALA Ärihoone, Veskiposti 2, 10. korrus, 10138 Tallinn, ESTONIA
- info@luxador.ee
- +372 58363 123
Luxador Online Store Terms of Use
- General Terms
- The following sales terms apply to the ordering/purchasing of products from the Luxador online store. These sales terms form part of the sales agreement and define the rights, obligations, and responsibilities of both parties when ordering/purchasing products.
- In the context of these sales terms, the seller is the entity selling products via the online store, and the buyer is the individual purchasing products through the online store.
- The prices of the products sold in the online store are indicated alongside each product (in euros). The price is subject to an additional delivery fee.
- The delivery fee depends on the buyer’s location, the chosen delivery method, and the size of the order. The delivery fee is displayed to the buyer at the time of order submission.
- Information about the product (product description) is provided next to the product in the online store.
- The sales agreement for purchasing products is considered concluded upon the buyer submitting an order and paying for the product.
- Before placing an order, the buyer must familiarize themselves with the Luxador online store’s terms and conditions. The seller is not responsible for any damages incurred by the buyer due to not reviewing these terms.
- Orders for purchasing products from the online store can be submitted both with or without registering as a user.
- In matters not covered by these terms, the parties will adhere to the laws of the Republic of Estonia.
- Ordering Products
- The buyer selects suitable products from the Luxador online store, provides the necessary personal and contact information for the delivery of the products, and selects the preferred delivery method. The total fee, which can be paid via bank link or other payment solutions, is displayed to the buyer before placing the order. After payment for the order, an invoice will be automatically sent to the email address provided in the buyer’s contact information.
- The sales contract for purchasing products becomes valid, and the order will be processed after the payment has been received in Luxador Eesti OÜ‘s account EE711010220260150227. If the ordered product cannot be delivered due to being out of stock or for any other reason, the buyer will be notified as soon as possible, and the paid amount will be promptly refunded.
- Delivery of Products
- The delivery costs are borne by the buyer, depending on their location and the chosen delivery method.
- Ordered products are delivered only within Estonia within 3-5 days after payment. In exceptional cases, delivery may take longer.
- The seller is not responsible for the delivery of the order if the buyer has provided inaccurate information. It is presumed that any defects existing within one year of the product’s delivery to the buyer were present at the time of delivery. It is the seller’s responsibility to disprove this presumption. The buyer has the right to contact the online store regarding any defects within two months of their discovery.
- The delivery of the ordered product is carried out by our logistics partner, depending on the delivery method chosen by the buyer: for example, Itella SmartPOST parcel terminal, Omniva courier, or Omniva post office.
- Buyer’s Rights
- The delivered product must correspond to the order and the product description. The seller is responsible for any non-conformity or defect in the sold product that existed at the time of delivery and that appears within two years from the delivery of the product to the buyer.
- The buyer has the right to submit complaints about the product and the fulfillment of the order through customer support by phone or email at klienditeenindus@luxador.ee, to which the seller will respond within 15 days. In exceptional cases, the response may take longer.
- The buyer has the right to submit complaints about any defect in the product within two (2) months from the receipt of the product.
- The buyer has the right to return the product according to the withdrawal procedure outlined in the terms and conditions.
- Buyer’s Obligations
- When placing an order, the buyer is required to provide the necessary information for delivery: first and last name, exact address, contact phone number, email address, and billing information.
- If the information provided by the buyer when placing the order is incorrect or incomplete, the seller cannot guarantee the fulfillment of their obligations. Upon noticing an error, the buyer must contact the seller’s customer support as soon as possible and do everything in their power to correct the error and ensure the fulfillment of the sales contract.
- Upon receiving the ordered products, the buyer is obliged to inspect them immediately. If the buyer discovers that the product does not comply with the order conditions (including quantity or product description), the buyer must inform the seller immediately.
- If the buyer does not inform the seller of the defect within 2 months from the receipt of the product, the buyer can no longer return the products based on the defects.
- The paid amount will not be refunded if the buyer is not reachable at the provided contacts and later does not collect the package from the pickup point.
- The buyer is obliged to carefully read the product instructions, the package leaflet, and the usage instructions provided on the product packaging before using the products.
- Seller’s Rights
- The seller reserves the right to change the prices of products and delivery costs without prior notice.
- These changes take effect from the moment they are published on the IPharma website.
- The seller has the right to run campaigns and other special offers.
- The seller is not responsible for any damages caused by inaccurate information provided by the buyer.
- The seller reserves the right to withdraw from the sales agreement and request the return of the product if the price of the product in the online store was mistakenly listed significantly below its market value.
- Seller’s Obligations
- Upon receiving payment for the product, the seller will proceed to fulfill the buyer’s order.
- The seller is obliged to deliver a product that corresponds to the order and the product description on the website.
- The seller is obliged to receive and document all complaints from the buyer and resolve justified complaints within a reasonable time.
- The seller is obliged to replace defective products (e.g., a defective product). The seller is responsible only for manufacturing defects and other defects that existed at the time of delivery of the product to the buyer.
- The seller is obliged to communicate necessary notifications to the buyer via phone, email, or SMS.
- Procedure for Withdrawing from the Sales Contract and Returning Products
- The buyer has the right to withdraw from the contract and return the product within 14 days from the receipt of the product. The right of withdrawal does not apply if the buyer is a legal entity.
- To use the 14-day return right, the ordered product must not be used, and it must be returned in its original packaging and undamaged. If the product has been used for purposes other than to establish its nature, characteristics, and functioning, or if there are signs of use or wear, the seller has the right to reduce the refundable amount according to the decrease in the product’s value. The buyer is not required to disclose the reason for the return when using the 14-day return right.
- If the product was already defective upon receipt, the buyer has the right to withdraw from the sales contract even after the 14-day period, but no later than two months from the receipt of the product. The instructions for returning products are attached at the end of the sales contract.
- To withdraw, the buyer must submit a withdrawal statement to the seller via email at klienditeenindus@luxador.ee.
- To return products, the ordered products must be sent with the invoice received from the seller within 14 days.
- Returned products must include all items originally included in the packaging. If the products were purchased as part of a campaign, any additional products received as part of the campaign must also be returned.
- The costs of returning products that comply with the sales contract conditions are borne by the buyer.
- The costs of returning products that do not comply with the sales contract conditions are borne by the seller.
- Upon receiving the returned goods, the online store will promptly, but no later than 14 days after receipt, refund all payments received from the buyer under the contract.
- The seller must also refund the transportation amount paid by the buyer (which the buyer paid to receive the products). If the buyer has expressly chosen a delivery method different from the least expensive standard delivery method offered by the seller, the seller is not required to refund the cost that exceeds the cost associated with the standard delivery method.
- Direct Marketing and Processing of Personal Data
- The seller uses the personal data provided by the buyer (including name, phone number, address, email address, bank details) only for processing the order and sending the goods to the buyer. The seller forwards personal data to the company providing the transportation service for the purpose of delivering the goods. The seller does not share the buyer’s personal data with third parties.
- The seller sends newsletters and offers on behalf of the Luxador online store or through the Luxador online store to the buyer’s email address via email and to their phone number via SMS only if the buyer has expressed a desire for this by entering their email address and phone number on the website and giving consent to receive direct marketing messages.
- If the customer has previously given consent on the website, they have the right to opt out of receiving offers at any time by clicking on the link provided with each offer, or by contacting customer support via telephone or email to inquire about the use of their contact information. The customer also has the right to request information from the seller regarding data collected about them.
- Dispute Resolution
- Disputes between the parties will primarily be resolved through negotiations. In the case of complaints, the buyer should first contact customer support by phone at +372 58 363 123 or send a complaint to the email address klienditeenindus@luxador.ee.
- If an agreement is not reached between the parties, the buyer has the right to contact the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority at Rahukohtu 2, Tallinn 10130, or via the website www.komisjon.ee. The Consumer Disputes Committee is competent to resolve disputes arising from agreements between a consumer and a business that the parties have been unable to resolve through negotiations. The review of a complaint by the committee is free of charge for both parties.
- For online disputes, consumers can use the Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. The ODR platform is primarily, but not exclusively, intended for resolving cross-border disputes, making it easier for consumers to find an appropriate alternative dispute resolution body in another member state to handle the specific dispute.
Return Instructions for Products:
- If the package was delivered to a blue SmartPost parcel locker, it can be returned free of charge using the same door code by selecting any blue parcel locker across Estonia.
- If the package was delivered to a white SmartPost parcel locker or a pickup point, the return can be arranged through the self-service environment on smartpost.ee using the shipment number (barcode). You can choose to return the package via either a white or blue parcel locker across Estonia. Upon completing the return process, the customer will receive a door code for inserting the return parcel into the desired parcel locker.
